What is your return policy ?
Our returns policy is simple and hassle-free. Items you ordered from Al Haya can be exchanged within 14 days. The 14 days start from the date of receipt.
If the ordered item is received damaged, we undertake to fully refund your purchase.
How long will my order take to be delivered?
We aim to ship orders within 3-5 business days (excluding pre-orders). Please note that during the launch of new collections, this deadline may be extended due to a large number of orders. When your package is handed over to the delivery people, it will take between 3 to 5 days for you to receive your package. We also have a 48 hour express option available if you need your order urgently!
Where do you deliver?
We deliver worldwide securely and quickly!
Do we have to pay taxes?
We handle taxes for many countries, including Europe and the Gulf Countries. This includes: France, Belgium and Switzerland. United Arab Emirates, Qatar, Saudi Arabia, Oman. If you have any doubts, we invite you to contact us at the following address: email@example.com .
I can't find my size, do you offer tailor-made products?
Absolutely ! Inclusivity is an essential point of our commitment, which is why we offer you the tailor-made option at a lower cost. You can select the custom option and enter your measurements in the "comment" section presented in your basket. We understand the importance of a perfect fit. We would be happy to advise you, write to us at firstname.lastname@example.org .
How can I stay informed about new releases and promotions?
To stay up to date on our latest collections and exclusive promotions, subscribe to our newsletter. You will also have preview access to our launches, our exclusive offers and our fashion, well-being and motivation advice.
Can we pay in installments?
Yes ! Via PayPal, and recently thanks to an application, you can pay in several installments by credit card. Of course, free of charge.
How can I contact you if I need customer support?
For any questions or assistance, our customer service team is available at email@example.com . We are here to help you !
How do you ensure ethics in your approach?
At every stage of our journey, people are at the heart of each of our promises. Our commitment to an ethical workforce is reflected in fair and respectful labor practices. We carefully ensure that everyone involved in the creation of our products benefits from dignified working conditions, fair remuneration and a safe environment.
What are your humanitarian commitments?
The center of our brand is women, and the desire to create a positive impact. Part of our profits is allocated to associations working for the health and education of women and children around the world. Whether through sustainable projects or emergency initiatives, our commitment is anchored in the idea of having a positive impact. Each purchase contributes to building a better future, thus strengthening our determination towards a cause that transcends the field of fashion. We regularly provide information on our actions, notably by email or on our social networks (all the more reason to subscribe :)).
Fabrics and crafts
People are at the center of each of our promises. Our commitment to an ethical workforce results in fair and respectful labor practices. We ensure that everyone involved in the creation of our products benefits from dignified working conditions, fair remuneration and a safe environment.
The majority of our creations are designed from noble and sustainable materials. We place particular emphasis on selecting high-quality materials that embody our commitment to sustainability. Each piece is the result of careful thought. We strive to continually improve this commitment so that each of our pieces is sustainable and more respectful of the planet.
We remain true to our values. We believe in equality and justice for all, and these beliefs permeate our work and the clothing we create. Each of our actions reflects our values, and we strive to think, speak and act with a view to positive change. Make your voice resonate, carry your values.