Shipping Policy

Shipping Policy

At, we are committed to providing fast and reliable shipping to our customers worldwide.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. UAE and international orders are shipped by DHL for a speedy delivery. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel and have not received an email with your tracking details, please contact us and we will track your shipment for you or email you a tracking number that can be used at
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored.
  • We aim to get most orders dispatched within 2-8 working days or sooner, subject to the dress specifications, credit card clearance, stock, your location, time & date of order, address verification, shipping time, & availability of items. We will contact you via email or phone if there is an unreasonable delay or if the items are out of stock.
  • We ship to all countries via DHL and Careem courier services. Based on the item delivery destination, some items will be shipped on a DDU (Delivery Duties Unpaid) basis i.e. any duties and taxes incurred in the country of destination are the responsibility of the customer.
  • If you for any reason refuse delivery, or are unavailable or unable to take the time despite reasonable attempts by the courier company, your item will be returned to AL HAYA PARIS and you will be charged for the unpaid duties, taxes & additional shipping costs.
  • For UAE delivery, AL HAYA PARIS offers free shipping. International delivery Fees will be mentioned at the checkout page.

Order Processing

Orders on ready to wear are processed and shipped within 2-8 business days from the time the order is placed. However, please note that processing times may be longer during high-volume periods, such as sales and holidays. For non ready to wear items please refer to the information provided on the specific product page.

Shipping Rates and Delivery Times

We offer free standard shipping for all orders within the UAE, with an estimated delivery time of 2-3 business days.

For express shipping, additional charges apply, and the estimated delivery time is 1-2 business days.

For international shipping, additional charges apply, and the estimated delivery time is 2-8 business days.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier's website and entering the tracking number.

If you have any questions about your order or shipping, please contact us at