Return policy

We want our customers to be 100% satisfied with their purchases. To avoid any inconvenience or delays, we always recommend that our customers review the SIZING CHART in detail before making a purchase. However, for any reason the purchased item does not fit well, you may email us at contact@alhayaparis.com quoting your Order number and sizing issue within 1 week of receiving your order.

Any returned items that are not accompanied by an official reference number will not be accepted. If you prefer, you can contact one of our customer care representatives (contact details below) who will be happy to guide you.

Once we receive the said information, a customer service representative will contact you with size options. If the item is not available in stock we shall provide a credit note that can be used on www.alhayaparis.com at any time within 3 months.

 

If you are dissatisfied with your order for any reason, you can return your unused items for a prompt exchange or credits. WE DO NOT OFFER REFUNDS. For items returned within 1 week of the purchase date will be credited (credit store) in the full amount minus the shipping charge subject to the following;

 

 

We do not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. It is advisable to send returned items by known courier companies like FedEX, DHL, UPS and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

 

Please note: All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment. The return if accepted by our service shall be send to the sole address we will communicate to you. 

 

 All customers can email us at contact@alhayaparis.com with their Order ID & reason for return. Once we receive this request, If the item receive is damaged, faulty or incorrectly supplied goods, we will confirm & dispatch a courier to collect the items. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 to 30 days.